Lodging a complaint

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Nodal Officer at HO

 

1. Nodal office will acknowledge the customer issue and record in the system.
2. Bank has a defined turnaround time of 10 days for a response.
3. If the customer is not satisfied with the response offered, then the customer may choose to refer the matter to Level 3 (Principal Nodal officer)

 

Write	Email	Call
Nodal Officer - Grievance The Urban Co op Bank Ltd Perinthalmanna PB No 10 Malappuram Kerala	grievance@ucbpmna.in	Ph. 04933-226976 (Monday to Friday)   9.30 AM to 5.30 PM (Excluding 2nd & 4th Saturday and Bank Holidays)

 

 

Principal Nodal Officer

 

1. Principal Nodal office will acknowledge the customer issue and capture the same in the appropriate system
2. Bank has a defined turn-around time of 10 days for a response at this level.

 

Write	Email	Call
Principal Nodal Officer The Urban Co op Bank Ltd Perinthalmanna PB No 10 Malappuram Kerala	pno@ucbpmna.in	Ph. 04933-226976 (Monday to Friday)   9.30 AM to 5.30 PM (Excluding 2nd & 4th Saturday and Bank Holidays

 

 

Banking Ombudsman at RBI

 

• If the issue remains unresolved after approaching Level 1/Level 2/Level 3 or if the bank has not provided a resolution within 30 days, the customer may choose to refer the matter to the Banking Ombudsman’s office. Details of the same are as under:

Banking Ombudsman, Reserve Bank of India Bakery Junction, Thiruvananthapuram Phone Number: 0471 2332723 / 2323959 Email: crpc@rbi.org.in     Name: Email: Phone Number: Subject: Message: Submit Grievance/Complaints please contact grievance@ucbpmna.in Lodging a Complaint Debit Card Request SMS Request Cheque Book Request Branch locator Tender / Auction Property for sale EMI Calculator Deaf Transferred Accounts ACTIVATION OF INOPERATIVE / DORMANT ACCOUNTS